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Order Processing and Shipping Policies |
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Order Processing
Orders are processed Monday thru Friday excluding holidays. Orders received prior to 12:30 Eastern Time are processed the same business day. After 12:30 Eastern Time they are processed on the following "business day". Orders received on non-business days are processed on the following business day. Order Fulfillment Our goal is to get your products shipped as soon as possible. Most of our products are NOT assembled in inventory. Most products are assembled at the time of order. At times, minor components may not be in inventory and may delay your shipment. We try to ship most orders within 72 hours of "Order Processing". |
| Shipping
Important Note: If you absolutely, positively have to have your products by a specific date. DO NOT order on the website. Phone in your order via our toll free number: 800 - 501 - 3808. ALSO, DO NOT assume that, by choosing UPS Next Day Air, you will receive your products tomorrow. We ship to the Continental United States, Alaska, Hawaii, US Virgin Islands, Canada & Puerto Rico. We ship UPS and therefore cannot ship to postal boxes or APO's - physical address only. We can not use your UPS account to ship your order. When you choose any UPS shipping method on our website, this is how we will ship your products after we fill ( assembled and packaged ) your order. UPS shipping charges are calculated in real time with UPS's web site, using projected packaged weights of items, shipping distance from Texas. A nominal charge is added for the packaging materials depending on package size. If you do not specify "Signature Required" for special instructions, YOU will be responsible for the UPS delivered package. We will not issue a claim for items which UPS says were delivered. Non-Ground UPS service is based on the date your order is filled ( assembled and packaged ), not the date your order is placed. Orders are filled, then shipped via UPS 3-Day, UPS 2nd Day or UPS Next Day Air. For UPS 3-Day and 2nd Day, the actual shipping day is NOT included in the delivery time. For Ground shipments, see the map below. Caster City can not be held responsible for policy or mistakes made by UPS. Most products are shipped FOB shipping point. Canadian Shipments - Customer is responsible for all duties and taxes. Once we ship your products, we can not be held responsible for delays caused by customs or UPS. Tracking Numbers - Tracking numbers become available at the Caster City office the day after your order is shipped. We normally will not know the status of your shipment until our assembly plant returns your "fulfilled" order. If you've given us a valid email address, we email your tracking number to you. Check your email and spam filter. If you haven't gotten an email, you can get your tracking number from our website by clicking the "order tracking" button at the top of each page. You will need your "order number" and the "ship to zip code" to get the tracking information. You may also request a tracking number via email or call us at 800 - 501 - 3808. |
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Ground - Transit Time Map Times may vary depending on the actual assembly plant your order is shipped from. |
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Photos & graphics are for informational purposes only. Actual product may vary slightly from those shown. Wheel colors may vary unless specified. If wheel color is important, please contact us for current inventory. |
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