Order Processing and Shipping
If the quantity you
require is large and you have not purchased the item(s) from us before, we
INSIST that you purchase a prototype set to make
sure the product meets with your approval.
Orders are processed
Monday thru Friday excluding holidays. Orders received prior to 12:30 Eastern
Time are processed the same business day. After 12:30 Eastern Time they are
processed on the following "business day". Orders received on non-business days
are processed on the following business day. Our goal is to get your products
shipped as soon as possible. Most of our products are NOT stocked assembled.
Most products are assembled at the time of order. At times, minor components
may not be in inventory and may delay your shipment. We try to ship most orders
within 72 hours of "Order Processing".
Important Note: If you absolutely, positively have
to have your products by a specific date, please call or note in special
instructions. You may call us for information via our toll free number: 800 -
501 - 3808. ALSO, DO NOT assume that, by choosing UPS Next Day Air, you will
receive your products tomorrow.
We ship to the Continental United States, Alaska, Hawaii, Canada
& Puerto Rico. We ship UPS and therefore cannot ship to postal boxes or
APO's - physical address only. We can not use your UPS account to ship your
When you choose any UPS shipping method on our website,
this is how we will ship your products after we fill ( assembled and
packaged ) your order. UPS shipping charges are calculated in real time with
UPS's web site, using projected packaged weights of items, shipping distance
from Texas. A nominal charge is added for the packaging materials depending on
Non-Ground UPS service is based on the date your order is
filled ( assembled and packaged ), not the date your order is
placed. Orders are filled, then shipped via UPS 3-Day, UPS 2nd Day or
UPS Next Day Air. For UPS 3-Day and 2nd Day, the actual shipping day is NOT
included in the delivery time. For Ground shipments, see the map below.
Caster City can not be held responsible for policy or mistakes made by
Most products are shipped FOB shipping point.
Canadian Shipments -
Canadian customers are
responsible for all duties, taxes and UPS Brokerage Fees. These fees are in
addition to the shipping fee collected by Caster City. We do NOT add anything
to what UPS charges Caster City. Once we ship your products, we can not be held
responsible for delays caused by customs or UPS.
Tracking Numbers - Tracking numbers become
available at the Caster City office the day after your order is shipped. We
normally will not know the status of your shipment until our assembly plant
returns your "fulfilled" order. If you've given us a valid email address, we
email your tracking number to you. Check your email and spam filter.You may
also request a tracking number via email or call us at 800 - 501 - 3808.
| We ship only to a destination
with in the United States and Canada to your freight forwarder.
require payment in full before we begin production.
Payment must be by wire transfer in US dollars after we accept your
It is your freight forwarder's responsibility to pack the
merchandise for export, prepare all documentation required for
export, and forward it to you.
Products shipped to a freight
forwarder for export are not returnable.
Customers are responsible for
all import duties, taxes, and fees.
Orders from outside the United
States and Canada can not be entered on our website. They must be entered by
email or fax.
UPS Ground - Transit Time Map
Times may vary
depending on the actual assembly plant your order is shipped