Frequently Asked Questions
The corporate offices of Caster City are located in Las Vegas, Nevada however we have warehouses throughout the country.
Certainly, however there may be a restocking charge. You are responsible for the return shipping and MUST contact us for an RGA number along with the address to return the products. Not all orders are returned to Las Vegas. Our Restocking fee policy is very simple. If you made the ordering mistake, you may be charged a 15% Restocking fee. If the error was on our part, we wave the fee.
If you need to return a product, you MUST request an RGA Number. Along with your RGA Number, we will give you shipping instructions as to WHERE to RETURN the products. NOT ALL PRODUCTS ARE RETURNED TO LAS VEGAS !!!!!